Tuesday, October 9, 2018
They Put the "Happy" in Happy Meal
Anxiety weighs down the heart, but a kind word cheers it up.
2 Corinthians 9:8
And God is able to bless you abundantly, so that in all things at all times, having all that you need, you will abound in every good work.
Honestly, I can't imagine the fortitude and dedication it takes to maintain a job as a fast food employee. In most cases, they are overworked, underpaid, and most defeating of all, underappreciated. I have always been so thankful for these folks, as I spent many years working in the restaurant business, and sympathize with the stress that accompanies this service industry.
What happens to and for me a week ago Monday is reason to celebrate these dedicated people. I pull up to the McDonald's closest to my granddaughter, Virginia Rose's, school at 10:45. Her scheduled lunch time is 11:02, and I have promised a Happy Meal as a special treat for her. As I'm aware that Wendy's starts serving lunch at 10:30, I assume that McDonald's must do the same.
I assume wrongly.
I start to place my order when the young man behind the intercom says, "Ma'am, we don't start serving Happy Meals until 11 o' clock. Would it be possible for you to wait until then?"
My heart sinks. I envision Virginia's despondent face if I show up empty handed. I resolve to plead my case.
"I'm afraid that won't work. I'm on my way to my granddaughter's school to have lunch with her, and she is expecting me to bring her a Happy Meal. Her lunchtime starts around 11, so I can't wait until then."
The next thing I know, the voice answers brightly, "My manager just said we can make one for you. May I take your order?"
"Yes, yes!" I exclaim. "And please tell your manager, 'God bless you!'"
I then proceed to place my order: six-piece chicken nuggets, apple juice, a Go-gurt, and three ketchup packages. When the cost is confirmed, I drive around to the first window to pay. The young man who takes my cash is the same one who takes my order. "Ma'am, just so you know, if my manager hadn't spoken up right away, I would have made sure your granddaughter got her meal."
I beam at him. "Then God bless you, too!"
When I arrive at the second window, the manager greets me, all smiles, as she hands me the apple juice box drink. "Thank you for asking God's blessing on me," she says. "You have absolutely made my day."
"And you've made mine," I assure her, "and my granddaughter's. I can't thank you enough. You've put the 'happy' in the Happy Meal, for sure!"
In a few minutes, I'm handed the Happy Meal with the freshly cooked, piping how chicken nuggets, and make it to Virginia's school just in time to have lunch with her. What a joy!
That evening, I decide to do something I've rarely done: write to McDonald's corporate headquarters to acknowledge the incredible customer service I'd experienced that morning. I not only get an instant confirmation that my email was received, but the next day, here comes a personal note from Sarah in customer service! It reads as follows:
Thank you for taking the time to share your compliment about the staff. We always enjoy hearing when our customers have a great visit to one of our restaurants.
Every McDonald's restaurant employee is trained to provide our customers with the best-possible restaurant experience. This includes providing fast, accurate and friendly service, and serving outstanding food quality in a clean and pleasant restaurant environment.
I have shared your compliment with the franchise owner and restaurant team of the location in Canton, GA. I know they'll appreciate the time you took to share your comments with us.
Again, we know you have many choices when making your dining-out decisions, and we truly appreciate your choosing McDonald's. We look forward to serving you again soon.
McDonald's Customer Contact Center
Wow! I'm so delighted that these two stellar and caring employees will be recognized by the franchise owner. And may God continue to bless them both!
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