He answered, "'Love the Lord your God with all your heart and with all your soul and with all your strength and with all your mind'; and, 'Love your neighbor as yourself.'" ~Luke 10:27
Last December, right before the yearly ritual of Christmas baking arrives, our Thermador oven goes on the fritz. This is a top-of-the-line appliance that we splurge on because Danny, being the chief chef in the house, has put up with a run-of-the-mill Maytag for decades. Yes, it is a definite upgrade, and one that gets lots of use and appreciation.
We purchase the stove in April of 2019. A renegade fault is the last thing we expect with an appliance so new. To make matters worse, the oven dies when Danny is preparing to bake pizza for our dinner along with a loaf of bread. The inconvenience couldn't materialize at a more crucial moment.
We freeze the bread/pizza dough, and Danny immediately phones Best Buys where the unit was purchased. Turns out, when they return the call, they are unauthorized to repair any Thermador product within the first two years of purchase. We have to contact Thermador personally.
Once we do this, we are greeted genially, and guaranteed a visit from a service tech promptly. I'm encouraged by this, but I'm also thinking how grateful I am that this is one Christmas when we won't be hosting loads of family members. There is no timetable as to the oven's recovery, but we can at least rely on the stove top burners to work while we wait.
When Sheila, our service tech, arrives, she determines that, indeed, our heating element in the oven has failed. She will have to order a part for it. >Sigh< More waiting!
The part arrives in a couple of days, but when Sheila returns to install it, lo and behold, it is faulty! Probably damaged in transit. Now, it's back to the drawing board once more.
Two days before Christmas Eve, Thermador calls to tell us the heating element has arrived, but it will be after Christmas before it can be installed. More disappointment! I am so hoping to be able to bake at least one traditional Christmas favorite, a variation on the classic cheese straw, but hope is growing dim.
Then comes an unexpected and welcome call from Sheila. "I will be more than happy to come on Christmas Eve morning to replace the part," she tells us. "I can't bear the thought of anyone not being able to cook their Christmas meal."
Godsend!!! Good as her word, Sheila arrives promptly the next morning, and our oven is saved! We are so touched by her willingness to sacrifice her Christmas Eve for her customers, we hastily prepare a gift bag with the first two books of The Glade Series, plus a bonus check as a thank you.
Sheila certainly demonstrates what it means to love one's neighbor, and we pray that God will continue to bless her and her family.
May we all be that selfless.
And do those cheese straws (squares) get baked? You bet they do!